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Featured Reviews
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 RayMedi HQ SCM |
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Supply Chain software designed to manage your chain of shops more easily
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| Acumatica Suite |
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Distribution management suite allows you to track inventory and fill orders
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| The WAVE |
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Robust yet easy to implement warehouse management solution
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| PSI Planner |
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Materials requirements planning and master production scheduling
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| MotorNotes |
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Offers a comprehensive vehicle management software solution
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| Lading Manager Lite |
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Is a simple easy-to-use bill of lading print program for Windows systems
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| HighJump Customer Service Advantage |
Empowering Real-Time Order VisibilityCustomer concerns tend to revolve around order status issues—order receipt, time to delivery, picking status and shipping information. In fact, 50 percent of all customer service calls are placed to check on the status of orders. Now you can improve customer relationships by empowering your customers to access real-time, Web-based information about their orders.
Web-Based Self-Service in Real Time
Customer Service Advantage by HighJump Software provides a wealth of order lifecycle information to ensure a proactive approach to customer service. Integrated into your companys existing Web presence, Customer Service Advantage acts as a secure portal through which your customers, partners and customer service personnel can access information quickly based on the privileges you authorize. All Web pages can be viewed on wireless PDA devices.
The Bottom Line—Stronger Customer Relationships and Improved Productivity
Customer Service Advantage not only facilitates customer satisfaction by providing your customers with access to accurate, Web-based information, but it also improves the productivity of your support personnel, who can shift their focus from answering order-status calls to more value-added activities. |
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