If
you demand the best combination of product, support and service,
the CPS Gold Package may be the right solution. CPS Gold is
definitely the solution for those who "down time"
is a serious problem. When you choose CPS Gold you receive
the free resolution of an unlimited number of support incidents
per year. You also have the option to receive interactive
real-time remote support using pcAnywhere, which takes the
guesswork out of problem solving. Those looking for a solution
for in-house system integrated applications and/or special
international service support turn to CPS Platinum as their
best choice.
CPS Gold includes support for the following carriers:
UPS® electronic uploading, reporting and approved labeling
FedEx® electronic uploading, reporting and approved
labeling
USPS® electronic uploading, manifests, reporting and
approved labeling
Spee-Dee® Delivery Service reporting and approved labeling
General Carrier Service reporting and labeling
When you purchase CPS Gold, you are automatically covered
by one of our red carpet service plans for a full year of
outstanding service and support. After the first year of
use, it becomes necessary for you to renew your low cost
annual service agreement plan for continued use of CPS Gold.
Being covered by a CPS Gold service plan means that you
will receive:
CPS CD and Quick Start Guide
Toll free technical support phone access
24-hour Internet access to our support web site
Carrier rate and service changes throughout the year
Annual CPS enhancements
Updates to meet carrier requirements
Availability of unscheduled feature upgrades
Interactive real-time remote support
The cost for CPS Gold is only $895 for the first year,
and $595 each year after. In addition to unlimited support,
CPS Gold includes CPS on CD with complete online help, unlimited
web support access and a Quick Start Guide to get you up
and running fast. As a CPS Gold user you also can receive
e-mail notifications to inform you of any carrier rate/service
changes along with newsletters throughout the year.